Frequently Asked Questions
Find answers to your questions about our transfer services.
How can I make a reservation?
You can make your reservation through our website, phone number, or email address. When making a reservation, you need to specify the transfer date, time, departure and arrival points, and the number of passengers.
What is the cancellation policy?
Refunds are made for cancellations made up to 24 hours before the transfer time. No refunds are made for cancellations made less than 24 hours in advance.
Which payment methods can I use?
We offer credit card, bank transfer, and cash payment options. You can pay by credit card for online reservations.
How is payment security ensured?
All our online payments are secured with SSL certificate. Your credit card information is not stored in our system.
What vehicles do you use?
We have sedan, minivan, minibus, and bus vehicles according to fleet size. All our vehicles are comfortable and well-maintained.
Are your drivers experienced?
Yes, all our drivers have at least 5 years of experience and have received professional training. They have local knowledge and experience.